A reminder to all practitioners that centralized mail delivery is now part of all new residential and commercial developments in Canada. Planning for the right type of service from the many options available will ensure efficient postal service.
A Delivery Planning Standards Manual for Builders and Developers with diagrams and in depth guidance from Canada Post is available for download. Please keep this link handy as the manual may be updated at any time.
Community Mailboxes (CMB)
CMBs are provided and maintained by Canada Post. Only your Canada Post Delivery Service Officer (DSO) can approve CMB locations.
Single Family Homes (SFH)
All new SFHs built through rezoning or subdivision require mail delivery to a CMB.
Speak to your DSO to confirm if an existing or a new CMB will be required for your SFH development. Any new CMB Locations will be approved in consultation with you and the local municipality.
All townhouse developments must receive mail to a CMB. Privately purchased mail panels will not be considered for these type of developments. Speak to your DSO early in the planning stage to review:
- Space Requirements
- Developer Responsibilities
- Timeline for Installation
Your DSO can help you select the appropriate sites for your development and provide complete plans and specifications.
Industrial and Business Parks or Ground Level Businesses/Retail Units
All industrial complexes without a common indoor area will require a CMB. If you have retail units at the base of a residential tower their mailboxes need to be placed inside the building or will be serviced by a CMB.
Landscaping, Structures and other Design Features
Providing interesting or appealing features around the CMB location is acceptable and encouraged. However, any such features cannot impede Canada Post’s ability to maintain, repair or replace the CMBs as required.
How do I contact my Canada Post Delivery Service Officer?
The DSOs are committed to providing timely, quality service to the AIBC. The following is a list of Officers and their assigned areas, please specify any looming deadlines and they will work with your schedules when possible.
North Vancouver, West Vancouver, Sea to Sky, Quesnel, Prince George:
Henrietta Veenstra, email@example.com
Helene Patton, firstname.lastname@example.org
Burnaby, New Westminster, Langley, Whitehorse:
Arif Jamal, email@example.com
Mike Taks, firstname.lastname@example.org
Suki Khella, email@example.com
Richmond, Maple Ridge, Pitt Meadows:
Paul Favaro, firstname.lastname@example.org
Port Moody, Port Coquitlam, Coquitlam:
Gavin Watts, email@example.com
Fraser Valley, Williams Lake, Cariboo Chilcotin:
Adam O’Sullivan, firstname.lastname@example.org
For other areas: include the city and your email will be forwarded accordingly
Jackie Bailey (Manager), email@example.com
These guidelines are not exhaustive, every development will have its unique attributes which will necessitate informed input from your Delivery Service Officer. Canada Post encourages you to contact them during your planning phase and prior to receiving your permit approval from the Municipality, so that all stakeholders may have the opportunity to review and approve mail delivery plans.